Kara W
August 9, 2018

I was extremely impressed with our service from Moovers Chicago! Overall the service was friendly and efficient, and the care for boxes and furniture was very detail oriented. They also allow you to rent additional wardrobe boxes, picture boxes, and other boxes for odd things like lamps, TV’s, and bags of clothes that can be hard to pack, and you don’t necessarily have to know what you need ahead of time (within reason of course)! We had definitely overlooked some of these things and expected to come back for them after the move, but they came prepared with plenty of options for us!
When first arriving, Milton introduced himself and his crew, we scoped out everything to be taken, and they got to work immediately. Milton, Gabriel, and Abner were all very friendly, easy to work with, and extremely diligent and efficient despite our underestimation of how many boxes we’d have, the unexpectedly chilly weather, and slight rain. I really appreciate their positive attitude despite the bumps and the fact that the entire move was walk ups. Absolutely impressed!
I also really appreciate how careful they were with all of our stuff. They carried as much as possible to be efficient, but without smooshing any of the boxes too much with the straps (which is great, because that was a worry based on our past experience). All the furniture was wrapped and padded thoroughly, and they even took shelves out of things to make sure nothing went thunking around during the move. The overall care and attention to detail was something I wasn’t expecting, but am very very thankful for!
The last thing that was super great was the ability to rent additional boxes for odds and ends crap. We have been moving things to our place for a couple weeks ourselves, but there were still some clothes and winter coats that we hadn’t gotten to yet. Our original plan was to come back for them later after the move, but the fact that we got 5 free wardrobe boxes included with the move, and were able to rent a few more to take what was left, made it so much easier on us!! We didn’t end up needed any other boxes, but they did have other boxes for lamps, large frames, etc. that could be rented as well! I think having extra materials on hand for rent is a great way to smooth out the process and account for miscellaneous crap that you inevitably overlook no matter how long you give yourself to pack or how organized you try to be beforehand. This is definitely something that sets this company apart from other companies and would give us peace of mind in future moves!
Overall we were genuinely happy with our service and were really impressed with the attitudes, diligence, and preparation of the crew!